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If you have a problem, or are unhappy with your purchase then we will always aim to put the matter right.
If you need to return an item for refund, exchange or warranty claim then please send back to us accompanied with the appropriate form. It is your responsibility to return parcel back to us so for your protection we recommend that you use a recorded delivery service. You are responsible for costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Our aim is for all items to be dispatched within 2 working days of order being placed, but if there is a delay you will be notified via email within 24 hours. Express delivery is available on selected products at an extra cost.
Parcels are sent with Royal Mail & DPD & Pareclforce. Smaller parcels are sent with Royal Mail but any larger parcels or multiple parcels are sent with DPD or Parcelforce and any international parcels are sent with DPD. Please note all helmets are sent with courier DPD or Parcelforce. Helmets are packed in their helmet bag, then box, and then in a double walled corrugated box so all helmets are delivered safely.
Our back office systems are fully integrated with DPD, Parcelforce and Royal Mail which means that the second your parcel is dispatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel's every move from our door to yours!
* Please note that we deliver to European Union Member States plus USA and Canada. For prices please look at our International Delivery charges.